1. Scope of Policy
Our consulting services are delivered through scheduled consultations. Because these services involve time and expertise, refunds after delivery are generally not possible. Each case is reviewed individually to ensure fairness. Client satisfaction is very important to us.
2. Cancellation Policy
Appointments may be canceled without penalty if notice is given at least 24 hours in advance. Late cancellations may incur a rescheduling fee or partial charge. Communication of changes as early as possible is encouraged. We strive to be flexible within reasonable limits.
3. Refund Eligibility
Refunds are only available if the service has not yet been delivered. Completed consultations are considered final and non-refundable. Each refund request is assessed based on service status. We aim to resolve refund requests promptly and fairly.
4. Rescheduling Consultations
If you cannot attend a scheduled consultation, we encourage rescheduling. Notice must be given with sufficient time to allow adjustments. Our team will work with you to find a convenient alternative. Rescheduling minimizes disruption for both parties.
5. Service Quality Commitment
We commit to providing high-quality consulting services based on agreed expectations. If you are dissatisfied with the service, please communicate with us directly. We welcome constructive feedback to improve our offerings. Our primary goal is to support your financial goals effectively.
6. Refund Processing
Refunds, if approved, are processed within 7–10 business days. Refunds are issued via the original method of payment whenever possible. Clients will receive confirmation once the refund is completed. Financial institution processing times may vary.
7. Non-Refundable Services
Services that have already been rendered are non-refundable. Refunds will not be issued for dissatisfaction without prior engagement or feedback during service delivery. We emphasize communication before, during, and after service. This ensures the best outcomes for all involved.
8. Contact Information
For refund or cancellation inquiries, please contact us:
Serivian
84 Caithness Ave, Toronto, ON M4J 3Y1, Canada
Phone: +1 416 463 3554
Email: [email protected]